Is it an emergency? Do not use this form for flooding, a dangerous building or a fallen tree. Call 01632 960 000, Monday to Friday, 08:30 to 17:30, or 01632 960 999 at any other time. If someone is in immediate danger, contact the emergency services.
How quickly we deal with problems
| Problem | What we do | How long it takes |
|---|---|---|
| Pothole | Inspect it and repair it if needed | Inspected within 5 working days, or within 24 hours if it is dangerous |
| Street light not working | Repair it | Within 7 days |
| Fly-tipping | Clear it | Within 3 working days |
| Missed bin | Come back to empty it | Within 2 working days |
What you can report
- potholes and damaged roads or pavements
- street lights that are not working
- fly-tipping
- missed or damaged bins
- graffiti and litter
- blocked drains
- damaged road signs and bus shelters
- problems in parks and play areas
Before you start
Tell us exactly where the problem is: the street name and the nearest house number, junction or landmark. For a street light, the number on the post helps us find it.
Report a problem
This is a demonstration website. Larkhaven is a fictional city, so nobody will come to fix the problem. What you send is stored on this website. Please do not enter real personal information. Read our privacy notice.
What happens next
We check every report and pass it to the right team. We aim to deal with problems within the times shown above.
Common questions
Can I report a problem without giving my name?
Yes. Leave out your name and contact details. We will still deal with the problem, but we will not be able to tell you when it has been fixed.
What if the problem is on private land?
We can only repair problems on public land, such as roads, pavements and parks. If fly-tipping is on private land, the landowner must clear it, but you can still report it and we will contact them.